betg Privacy Policy

1. Introduction

betg ("we", "us", "our") operates the online casino and sports betting platform accessible at betg.org (the "Platform"). We are committed to protecting the privacy and personal data of all registered Players and visitors ("you", "your") in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have with respect to your personal data. By registering for a betg account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your use of the betg Platform.

2. Personal Data We Collect

betg collects the following categories of personal data from Players and Platform visitors:

2.1 Identity & Registration Data

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Gender (optional, for personalization purposes)
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)

2.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (for KYC verification and regulatory compliance)

2.3 Financial & Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where applicable
• Deposit and withdrawal history
• Betting and gaming transaction records
• Account balance and bonus credit history

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Cookies and similar tracking technology data (see Section 7)

2.5 Communications Data

• Records of your correspondence with betg customer support
• Feedback, survey responses, and promotional opt-in preferences
• Chat logs from live support interactions

3. How We Collect Your Data

betg collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access or interact with the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and publicly available information used to verify your identity or comply with anti-money laundering (AML) obligations.

4. How We Use Your Personal Data

betg uses your personal data for the following purposes:

betg will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

betg processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the betg Terms & Conditions, including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, PAGCOR reporting requirements, and tax regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional personalization features, where you have provided explicit, freely given consent that you may withdraw at any time.

6. Data Sharing and Disclosure

betg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Providers that help us detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or court order.
• IT and infrastructure providers: Cloud hosting, data storage, and platform maintenance providers operating under strict data processing agreements.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

All third-party service providers engaged by betg are required to implement appropriate technical and organizational measures to protect your personal data and are prohibited from using it for any purpose other than the specific service they provide to betg.

7. Cookies and Tracking Technologies

betg uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, security tokens, and login state. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics cookies: Collect anonymized data about how Players use the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Help us detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betg Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

8. Data Retention

betg retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if related to an ongoing dispute or regulatory inquiry.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, betg will securely delete or anonymize it.

9. Data Security

betg implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the betg Platform.
• Encryption of sensitive data at rest, including financial information and government ID documents.
• Role-based access controls ensuring that only authorized betg personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and notify affected individuals and the National Privacy Commission (NPC) of any personal data breach within the timeframes required by law.

While betg takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betg Login credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by betg:

• Right to be informed: You have the right to know what personal data betg collects about you and how it is used, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data betg holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betg's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests where your rights override those interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact betg's Data Protection Officer using the contact details provided in Section 14. betg will respond to all verified requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

11. Children's Privacy

The betg Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. betg does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the betg Platform, please contact our customer support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The betg Platform may contain references to third-party services such as payment providers. betg is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the betg Platform.

13. Changes to This Privacy Policy

betg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the betg Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how betg protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or betg's data processing practices, please contact our Data Protection Officer:

betg Data Protection Officer
Email: support at betg.org

Our support team is available 24/7, aligned to Philippine Standard Time (PST, UTC+8). Filipino-speaking agents are on hand to assist you at all hours.

If you are not satisfied with betg's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.